Refund policy

Hi! I'm Jessica, Carousel's founder and only employee, for now. 

I make every effort to ensure that you will love your personalized box, from a multi-step quality and condition inspection of each item to thoughtful styling of the pieces included. I do this not only to help the business run smoothly, but because it best enables me to achieve Carousel's mission of reducing textile waste in landfills.

If you are not satisfied with your order, please contact me within 7 days of delivery so I can find the appropriate solution for you. 

While we Carousel does not accept returns, you can exchange your order for the same or another box selection. Please note that customers are responsible for return shipping fees.